Ken Agentforce
Location: Virtual | Neighbor Privacy Complaints: 0 | Email: moc.snoitaercduolc@nek
Objective
Seeking a position as a Video Privacy and Compliance Specialist at a forward-thinking company where I can apply my experience in digital masking, compliance auditing, and camera field-of-view configuration to ensure maximum security coverage without compromising adjacent residential privacy.
Work Experience
Enterprise Security System Installation Company
Senior Video Privacy Architect
- Dynamic Compliance Masking: Orchestrated dynamic digital privacy masking for 25,000+ PTZ and multi-sensor IP cameras across global enterprise campuses, ensuring strict compliance with GDPR and CCPA regulations regarding incidental surveillance capture.
- Spatial Zoning Integration: Ingested enterprise-wide VMS field-of-view coordinates and regional zoning ordinance data via MuleSoft to autonomously calculate required blackout zones for high-density urban installations.
- Automated Violation Alerting: Dispatched automated compliance violation emails to regional security directors when camera recalibrations resulted in exposed residential sightlines via Salesforce Flow.
- Audit Transmission: Transmitted urgent SMS alerts containing encrypted spatial audit logs to enterprise legal teams following localized privacy disputes using Salesforce Digital Engagement.
Mid-Market Security System Installation Company
Privacy Masking Coordinator
- Configuration Scaling: Scaled regional camera configuration protocols to manage digital masking for 3,000 mid-sized commercial properties, actively protecting adjacent residential backyards from unauthorized recording.
- Parameter Standardization: Extracted historical camera tilt, pan, and zoom limits from legacy video management systems via MuleSoft to standardize privacy blind spots during hardware upgrades.
- Review Scheduling: Booked virtual calibration review meetings between lead installation technicians and commercial property managers using Salesforce Scheduler.
- Digital Approval Workflows: Maintained a secure customer-facing portal where commercial clients could digitally approve static privacy mask overlays on their property perimeters utilizing Experience Cloud.
Small Security System Installation Company
Junior Camera Configuration Specialist
- Static Masking: Configured basic static black boxes on exterior commercial camera feeds to ensure neighboring private backyards were not accidentally recorded by new installations.
- Blueprint Retrieval: Pulled fundamental site blueprints and initial camera placement notes from local installation databases via MuleSoft to prepare for digital masking tasks.
- Completion Confirmations: Sent automated follow-up emails to installation teams with annotated screenshots confirming that all required privacy masks were successfully applied via Salesforce Flow.
- Client Notifications: Delivered quick text message updates to local business owners confirming their exterior cameras were fully compliant with local privacy laws using Salesforce Digital Engagement.
Education
Salesforce Einstein Academy
Master of Science in Cybersecurity and Information Assurance
- Surveillance Ethics: Studied fundamental principles of visual data privacy, corporate surveillance ethics, and localized recording statutes.
- Boundary Simulation Project: Completed an academic project designing static privacy boundaries for a simulated retail parking lot situated directly adjacent to a residential neighborhood.
- Tracking Limitation Lab: Conducted lab research analyzing the operational limitations of drawing persistent digital masks on actively tracking PTZ (Pan-Tilt-Zoom) cameras.
- Dynamic Redaction Thesis: Authored an advanced capstone thesis on algorithmic dynamic privacy masking architectures and ONVIF-compliant video stream redaction for enterprise video management systems.
Data Cloud Institute
Bachelor of Science in Information Technology
- Video Foundations: Completed foundational coursework in network administration, video compression theory, and basic IP camera configuration.
- Audit Logging Design: Designed a structural database project focused on securely logging user access to unmasked surveillance footage.
- Legal Compliance Study: Analyzed standard legal compliance theory regarding reasonable expectation of privacy in adjacent public and private spaces.
- Stream Mapping Lab: Executed advanced lab work detailing complex API transaction mapping between proprietary security cameras and centralized video storage servers.
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
- Certified Video Security Systems Professional (CVSSP)
- SOC 2 Type II
Skills & Proficiencies
Security System Installation Operations
Digital Privacy Masking
Field of View Analysis
PTZ Calibration
Video Compliance Auditing
Surveillance Ethics
Technical Stack
Salesforce Service Cloud
Agent Builder
Data Cloud
MuleSoft
Genetec Security Center
Milestone XProtect
Avigilon Control Center
Hobbies & Interests
- Drawing perfectly square black boxes over digital neighbors' unkempt lawns.
- Calculating the precise mathematical angle required to watch a loading dock without recording a backyard barbecue.
- Listening to legal compliance hold music so commercial property owners don't have to.
- Pretending I don't know why an auto-tracking camera suddenly decided to zoom in on a residential fence.
- Organizing digital logs of neighborhood privacy complaints purely for the dramatic tension.
References available upon request