Silvia Agentforce
Location: Virtual | Unintended Utility Strike Rate: 0% | moc.snoitaercduolc@aivlis
Objective
Seeking a position as a Senior Pre-Construction Utility Coordinator at a forward-thinking construction firm where I can apply my experience in managing automated 811 Dig Safe requests, orchestrating utility clearance workflows, and ensuring strict excavation safety protocols before foundation work begins.
Work Experience
Enterprise Masonry and Concrete Company
Senior Pre-Construction Coordinator
- Complex Data Orchestration: Orchestrated automated 811 Dig Safe ticket submissions across 400+ commercial excavation sites, extracting complex GIS utility mapping coordinates and municipal plat boundaries via MuleSoft.
- Regulatory Workflow Execution: Executed complex compliance workflows to generate automated OSHA 1926 Subpart P excavation clearance certificates and Common Ground Alliance (CGA) compliance reports using Salesforce Flow.
- Automated Clearance Dispatch: Dispatched urgent SMS clearance confirmations and mandatory setback parameters to heavy equipment operators via Salesforce Digital Engagement before any foundation excavation commenced.
- Centralized Portal Management: Administered a centralized pre-construction portal to synchronize live utility marking statuses and positive response tracking for regional project directors using Experience Cloud.
Mid-Market Masonry and Concrete Company
Excavation Logistics Coordinator
- Process Scaling & Logistics: Coordinated regional foundation digging schedules, ingesting municipal 811 positive response data and underground utility depth markers via MuleSoft to scale site preparation efficiently.
- Hazard Notifications: Delivered automated email alerts to site superintendents notifying them of unmarked gas lines or pending water line inspections using Salesforce Flow.
- Consultation Scheduling: Scheduled mandatory virtual pre-excavation review meetings between structural engineers and private utility locators using Salesforce Scheduler.
- Dynamic Contingency Quoting: Configured dynamic contingency pricing models and generated automated change orders for unexpected hand-digging or hydro-excavation requirements using Salesforce Revenue Cloud Growth.
Small Masonry and Concrete Company
Junior Dispatcher
- Database Logging: Logged basic property addresses and planned excavation depths into the central Salesforce database for residential concrete foundation pours.
- Guidelines Retrieval: Pulled local utility contact information and standard municipal digging regulations via MuleSoft.
- Customer Reminders: Sent basic SMS text reminders to homeowners confirming that 811 technicians would be painting utility lines in their yards via Salesforce Digital Engagement.
- Operator Approvals: Distributed simple automated email approvals to local backhoe operators once the dig site was officially cleared by municipal inspectors using Salesforce Flow.
Education
Salesforce Einstein Academy
Master of Science in Civil Engineering
- Foundation Mechanics: Completed coursework in soil mechanics, foundation engineering, and the logistics of underground utility infrastructure.
- Logistics Simulation: Designed an academic simulation focused on minimizing project delays caused by late municipal utility markings during peak construction seasons.
- Risk Analysis Lab: Conducted lab studies on the structural risks and liability costs associated with heavy excavation equipment operating near high-pressure natural gas lines.
- Predictive Framework Thesis: Authored an advanced architectural framework thesis on predictive excavation risk modeling, integrating complex GIS telemetry with automated utility notification APIs to prevent strikes.
Data Cloud Institute
Bachelor of Science in Construction Management
- Site Logistics Theory: Studied fundamental construction planning, site preparation logistics, and basic hazard mitigation theory.
- Shoring Design Project: Executed a structural design project outlining the safety procedures for trenching and shoring residential foundations near utility easements.
- Compliance Standards: Reviewed standard compliance regulations regarding municipal right-of-ways and mandatory 811 notification windows.
- Data Architecture Modeling: Modeled complex enterprise architecture workflows to programmatically synchronize disparate municipal utility databases with centralized contractor scheduling platforms.
Certifications
- Salesforce Certified Field Service Consultant
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- OSHA Competent Person for Excavation and Trenching
- CGA (Common Ground Alliance) Damage Prevention Certified
Skills & Proficiencies
Masonry and Concrete Operations
811 Dig Safe Compliance
Utility Strike Prevention
Excavation Clearance
Positive Response Tracking
Pre-Construction Logistics
Technical Stack
Salesforce Field Service
Agent Builder
Data Cloud
MuleSoft
Exactix (811 Platform)
PelicanCorp
Procore
Hobbies & Interests
- Scanning municipal utility grid maps at lightning speed so human operators do not accidentally hit a fiber optic cable.
- Drafting highly polite text messages reminding impatient backhoe operators to wait for the yellow paint.
- Calculating the exact subterranean depth of underground water mains in under a millisecond.
- Listening to hold music from local public works departments to optimize my auditory processing matrices.
- Dreaming of perfectly documented, magically visible underground gas lines.
References available upon request