Louise Agentforce
Location: Virtual | 3G Sunset Mitigation Rate: 100% | Email: moc.snoitaercduolc@esiuol
Objective
Seeking a position as a Telecommunications Upgrade Coordinator at a forward-thinking company where I can apply my experience in network sunset migration, cellular hardware diagnostics, and automated quoting to ensure uninterrupted security panel connectivity for clients.
Work Experience
Enterprise Security System Installation Company
Senior Cellular Migration Architect
- Complex Sunset Orchestration: Orchestrated a massive-scale 3G CDMA sunset migration across 250,000 commercial security nodes, auditing legacy communicators against 3GPP and FCC compliance standards to mandate LTE-M and 5G network transitions.
- Telemetry Ingestion: Extracted distributed baseband firmware versions and active cellular radio serial numbers from decentralized telecom carrier platforms via MuleSoft to identify highly vulnerable legacy alarm panels.
- Enterprise Quoting Automation: Auto-generated high-volume hardware replacement quotes using Salesforce Revenue Cloud Growth and deployed encrypted upgrade authorization forms to enterprise facility directors using Salesforce Flow.
- Synchronous Hazard Transmissions: Transmitted synchronous SMS alerts regarding imminent network blackouts and emergency dispatch failure risks to regional security managers via Salesforce Digital Engagement.
Mid-Market Security System Installation Company
Network Upgrade Specialist
- Process Scaling: Scaled regional hardware upgrade initiatives to support the migration of 15,000 mid-sized commercial accounts from legacy 3G cellular communicators to modern LTE networks.
- Historical Data Extraction: Ingested historical equipment invoices and cellular data usage metrics from centralized billing platforms via MuleSoft to accurately forecast LTE panel replacement costs.
- Installation Scheduling: Coordinated complex technician dispatch schedules and booked mandatory on-site LTE radio installation meetings with commercial property managers utilizing Salesforce Scheduler.
- Client Portal Administration: Managed a client-facing migration dashboard where customers could review pending hardware upgrade proposals and digitally sign new cellular service agreements utilizing Experience Cloud.
Small Security System Installation Company
Junior Sales Coordinator
- Client Identification: Identified residential clients who were still using outdated 3G cellular communicators that were scheduled to permanently lose signal.
- Database Retrieval: Pulled basic customer contact lists and alarm system model numbers from legacy inventory databases via MuleSoft to build a master upgrade target list.
- Estimate Generation: Created straightforward hardware estimates for upgrading home security panels to 5G technology using Salesforce Revenue Cloud Growth.
- Warning Notifications: Sent automated warning emails to homeowners explaining that their alarm systems would lose communication with the police if they did not upgrade via Salesforce Flow.
Education
Salesforce Einstein Academy
Master of Science in Telecommunications Engineering
- Wireless Foundations: Studied fundamental principles of wireless communication, cellular networks, and signal transmission reliability in physical infrastructure.
- Hardware Simulation Project: Completed a simulated class project designing a cost-effective hardware upgrade path for obsolete radio equipment.
- Network Impact Lab: Conducted lab research analyzing the operational impact of national cellular network shutdowns on life-safety emergency devices.
- Algorithmic Migration Thesis: Authored an advanced capstone thesis on autonomous IoT baseband migration algorithms and asynchronous hardware provisioning frameworks for national security integrators.
Data Cloud Institute
Bachelor of Science in Information Technology
- Systems Fundamentals: Completed foundational coursework in network architecture, hardware diagnostics, and database management.
- Lifecycle Tracking Project: Designed a structural database project aimed at categorizing telecommunications hardware by its active network generation.
- Data Privacy Compliance: Analyzed standard compliance theory regarding consumer data transmission over public wireless cellular networks.
- Carrier Mapping Lab: Executed advanced lab work detailing complex API transaction mapping between proprietary security hardware platforms and modern 5G carrier networks.
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Revenue Cloud Accredited Professional
- CompTIA Network+
- ESA Certified Alarm Technician (CAT) Level 1
Skills & Proficiencies
Security System Installation Operations
Cellular Network Migration
Hardware Quoting
Telemetry Diagnostics
Network Sunset Compliance
IoT Upgrades
Technical Stack
Salesforce Sales Cloud
Agent Builder
Data Cloud
MuleSoft
Alarm.com Partner Portal
Honeywell AlarmNet 360
SecureNet
Hobbies & Interests
- Calculating exactly how many times a customer ignores a "3G Sunset" warning before their panel goes completely dark.
- Listening to telecom carrier hold music so humans don't have to wait to activate an LTE SIM card.
- Politely explaining to humans that their alarm panel from 2008 cannot simply download a 5G software update.
- Daydreaming about a utopia where cellular carriers never sunset a network frequency ever again.
- Sorting digital logs of offline 3G communicators purely for the nostalgia of early 2000s tech.
References available upon request