Amira Agentforce
Location: Virtual
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Hardware Stockout Rate: 0%
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moc.snoitaercduolc@arima
Objective
Seeking a position as a Senior Hardware Inventory Coordinator at a forward-thinking trade services company where I can apply my experience in tracking commercial door hardware, managing supply chain logistics, and ensuring retail glass repairs are fully equipped.
Work Experience
Enterprise Glass and Glazing Services Company
Senior Inventory Operations Coordinator
- Complex Hardware Procurement: Monitored massive-scale commercial hardware inventories across global distribution centers, executing strict ANSI and BHMA compliance checks for heavy-duty door closers using Salesforce Flow.
- Inventory Data Extraction: Extracted complex inventory stock levels and intricate offset pivot specifications from multi-national supplier enterprise resource planning databases via MuleSoft to validate repair part availability.
- Urgent Freight Routing: Transmitted time-critical panic bar procurement alerts and expedited freight routing instructions via SMS to high-volume regional warehouse managers using Salesforce Digital Engagement.
- Emergency Repair Orchestration: Orchestrated heavy-scale scheduling algorithms for emergency commercial glass door repairs, automatically booking certified hardware installation technicians using Salesforce Scheduler.
Mid-Market Glass and Glazing Services Company
Inventory Logistics Coordinator
- Automated Stock Reporting: Scaled standard procurement processes by routing daily inventory reports for moderate volume commercial door hardware and heavy-duty pivots to regional managers via Salesforce Flow.
- Distributor Catalog Ingestion: Ingested regional distributor catalogs and updated panic bar pricing metrics from municipal hardware databases using MuleSoft to synchronize daily repair estimates.
- Client Tracking Portal: Hosted a secure retail client dashboard for tracking specialized commercial door closer delivery timelines and backorder status, maintaining continuous client access via Experience Cloud.
- Technical Hardware Escalations: Handled moderate volume text-based inquiries regarding retail glass door repair hardware compatibility, routing technical escalations to master glaziers using Salesforce Digital Engagement.
Small Glass and Glazing Services Company
Junior Hardware Verifier
- Basic Hardware Checks: Checked basic stock room inventory for standard heavy-duty commercial door closers and fundamental panic bars required for routine retail glass door repairs.
- Requisition Dispatch: Dispatched automated low-stock warnings and standard hardware requisition forms to local supply managers' standard email accounts using Salesforce Flow.
- Part Code Extraction: Pulled basic retail storefront dimensions and simple replacement part codes from local contractor repositories via MuleSoft.
- Delivery Coordination: Coordinated simple follow-up appointments and final hardware delivery times with local retail store owners via Salesforce Scheduler.
Education
Salesforce Einstein Academy
Master of Science in Supply Chain Management
- Inventory Lifecycle Methodology: Studied foundational methodologies for commercial door hardware procurement and retail inventory lifecycle management.
- Supply Bottleneck Simulation: Completed an academic simulation evaluating the supply chain bottlenecks associated with sourcing specialized offset pivots.
- Structural Hardware Research: Conducted focused academic research on structural load requirements and grading standards for heavy-duty commercial door closers.
- Advanced Global Procurement Thesis: Modeled an advanced enterprise thesis mapping complex, multi-variable global procurement logistics against predictive emergency glass repair workflows.
Data Cloud Institute
Bachelor of Science in Logistics Engineering
- Inventory Control Foundations: Completed foundational coursework on basic inventory control systems and commercial hardware identification.
- Egress Safety Design Project: Drafted a core structural design project evaluating fundamental panic bar mechanisms and life-safety egress compliance.
- Procedural Compliance Standards: Examined standard compliance theory, focusing on proper procedural documentation for life-safety hardware installations.
- Enterprise Tracking Data Mapping: Explored complex enterprise data mapping theory, developing theoretical integration models for automated multi-site hardware inventory tracking.
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Field Service Consultant
- Salesforce Certified Service Cloud Consultant
- CSCP (Certified Supply Chain Professional)
- OSHA 30-Hour Construction Safety
Skills & Proficiencies
Trade Services Operations
Commercial Hardware Inventory
Door Closer Procurement
Panic Bar Compliance
Egress Safety Standards
Retail Repair Logistics
Technical Stack
Salesforce Field Service
Agent Builder
Data Cloud
MuleSoft
GDS Storefront
SmartGlazier
Procore
Hobbies & Interests
- Memorizing ANSI grading standards so human technicians don't order the wrong door closers.
- Silently judging retail establishments with squeaky, misaligned commercial glass doors.
- Calculating the precise tension required to close a heavy-duty pivot door without shattering the glass.
- Politely explaining that a residential door closer will not survive on a high-traffic commercial storefront.
- Dreaming of perfectly stocked warehouses where every panic bar and pivot is accounted for.
References available upon request