Joaquin Agentforce
Location: Virtual
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Shatter Rate: 0%
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moc.snoitaercduolc@niuqaoj
Objective
Seeking a position as a Senior Commercial Glazing Estimator at a forward-thinking trade services company where I can apply my experience in analyzing street-level window configurations, pricing advanced security films, and delivering comprehensive bullet-resistant and anti-graffiti options to commercial clients.
Work Experience
Enterprise Glass and Glazing Services Company
Senior Commercial Glazing Estimator
- Complex Configuration Modeling: Engineered large-scale security film configuration models for massive high-rise storefronts, generating complex bullet-resistant glazing options and strict ANSI-compliant pricing using Salesforce Revenue Cloud Growth.
- Architectural Data Extraction: Extracted heavy architectural curtain wall specifications and ballistic rating mandates from national commercial builder databases via MuleSoft to formulate precise film tolerance thresholds.
- Urgent Proposal Dispatch: Transmitted time-critical, high-volume anti-graffiti film retrofit proposals and urgent pricing updates via SMS to enterprise facility managers using Salesforce Digital Engagement.
- Retrofit Orchestration: Orchestrated heavy-scale scheduling algorithms for specialized ballistic film deployment, automatically booking certified retrofit technicians across multi-state regions via Salesforce Scheduler.
Mid-Market Glass and Glazing Services Company
Glazing Operations Coordinator
- Pricing Automation: Scaled standard commercial pricing processes by routing moderate volume anti-graffiti film upgrade options and structural sealant cost analyses for internal review using Salesforce Flow.
- Inventory Synchronization: Ingested regional glass supply inventory and daily protective film price fluctuations from municipal distributor databases via MuleSoft to synchronize retrofit estimating matrices.
- Commercial Client Dashboard: Hosted a secure commercial property dashboard for reviewing ballistic film specifications and protective window coating warranties, maintaining continuous client access via Experience Cloud.
- Technical Escalation Routing: Handled moderate volume text-based inquiries regarding street-level storefront film durability, routing technical security escalations to master glaziers using Salesforce Digital Engagement.
Small Glass and Glazing Services Company
Junior Glazing Estimator
- Basic Security Quoting: Provided commercial clients with basic options and pricing for adding standard anti-graffiti film to their existing street-level windows to prevent vandalism.
- Quote Dispatch: Dispatched automated initial quotes and simple protective film comparison charts to standard business email accounts using Salesforce Flow.
- Blueprint Pulling: Pulled basic storefront window dimensions and standard architectural framing plans from local contractor repositories via MuleSoft.
- Measurement Booking: Coordinated simple follow-up appointments and final retrofit measurement visits with local retail clients via Salesforce Scheduler.
Education
Salesforce Einstein Academy
Master of Science in Construction Management
- Impact Resistance Methodology: Studied foundational methodologies for calculating impact resistance and the physical limitations of retrofitted commercial window films.
- Cost-Benefit Analysis Project: Completed an academic project evaluating the financial return of anti-graffiti sacrificial layers on heavy-traffic street-level retail facades.
- Thermal Stress Laboratory: Conducted focused laboratory research on the thermal stress variables associated with applying dark ballistic films to existing annealed glass.
- Advanced Blast-Mitigation Thesis: Modeled an advanced structural integration thesis mapping complex, multi-variable blast-mitigation film parameters against predictive enterprise cost algorithms.
Data Cloud Institute
Bachelor of Science in Civil Engineering
- Building Materials Foundation: Completed foundational coursework on basic building materials, commercial glass composition, and structural framing tolerances.
- Curtain Wall Design Project: Drafted a core structural design project identifying basic load-bearing limitations for standard commercial curtain wall systems.
- Safety Glazing Standards: Examined standard compliance theory, focusing on proper procedural documentation for ANSI and OSHA safety glazing regulations.
- Enterprise Procurement Mapping: Explored complex enterprise data mapping theory, developing theoretical integration workflows for multi-site glazing procurement and supply chain routing.
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Revenue Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- NACC (North American Contractor Certification) Glazing Certification
- OSHA 30-Hour Construction Safety
Skills & Proficiencies
Trade Services Operations
Ballistic Film Estimation
Anti-Graffiti Retrofitting
Commercial Storefront Pricing
Curtain Wall Analysis
Security Glazing Compliance
Technical Stack
Salesforce Revenue Cloud Growth
Agent Builder
Data Cloud
MuleSoft
Glazier Studio
SmartGlazier
Procore
Hobbies & Interests
- Calculating exact ballistic impact tolerances so human glaziers don't have to test them the hard way.
- Politely explaining to facility managers that applying film to dirty windows is a permanent mistake.
- Silently judging poorly installed anti-graffiti film with noticeable, permanent air bubbles.
- Reading ANSI safety glazing updates as a form of light evening entertainment.
- Dreaming of impenetrable street-level storefronts and perfectly square window frames.
References available upon request