Luis Agentforce
Location: Virtual
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Patient Readmission Rate: 0%
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moc.snoitaercduolc@siul
Objective
Seeking a position as a Post-Operative Care Coordinator at a forward-looking healthcare organization where I can apply my experience in clinical communication, strict compliance standards, and patient recovery monitoring to ensure optimal post-surgical outcomes.
Work Experience
Enterprise Dental Practices Company
Senior Post-Operative Care Coordinator
- Scale-Driven Patient Monitoring: Managed automated post-surgery patient check-ins across 500 regional clinics, delivering standardized SMS pain assessments using Salesforce Digital Engagement.
- Compliance Architecture: Ingested and reconciled secure HL7 and FHIR patient health records into the central Salesforce database via MuleSoft to maintain rigorous HIPAA compliance parameters.
- Complex Data Validation: Orchestrated ANSI X12 837 claim data validations, triggering encrypted follow-up emails regarding billing discrepancies or required patient documentation using Salesforce Flow.
- Clinical Resource Allocation: Coordinated multi-provider telehealth follow-up appointments for high-risk surgical cases, automatically reserving clinical availability using Salesforce Scheduler.
Mid-Market Dental Practices Company
Post-Operative Care Coordinator
- Recovery Survey Processing: Monitored daily recovery progress for post-extraction patients, sending structured check-in surveys via Salesforce Digital Engagement to track healing milestones.
- System Integration: Extracted patient procedure logs from regional clinical repositories using MuleSoft to reliably update postoperative care pathways in Salesforce.
- Case Routing: Routed moderate-to-severe pain alerts to on-call oral surgeons, generating immediate internal case escalations using Salesforce Flow.
- Patient Education: Directed recovering patients to postoperative care instructions and recovery dietary guidelines in a secure patient portal using Experience Cloud.
Small Dental Practices Company
Junior Post-Operative Care Coordinator
- Routine Comfort Checks: Sent standardized day-after-surgery text messages to check on basic patient comfort levels using Salesforce Digital Engagement.
- Roster Preparation: Pulled daily appointment rosters from the local scheduling system using MuleSoft to prepare the morning patient follow-up lists in Salesforce.
- General Outreach: Emailed basic recovery reminders and office contact information to patients using Salesforce Flow.
- Check-Up Coordination: Scheduled routine two-week healing check-ups for standard extraction patients using Salesforce Scheduler.
Education
Salesforce Einstein Academy
Master of Science in Health Informatics
- Healthcare Data Management: Completed comprehensive coursework focusing on clinical data structures and strict patient privacy protocols.
- Simulated Clinical Workflows: Designed an academic project that prioritized routine patient follow-ups based on documented procedure severity.
- Remote Monitoring Optimization: Participated in laboratory studies focused on improving the efficiency of digital communication during remote patient monitoring.
- Architectural Triage Thesis: Authored an advanced thesis on integrating predictive analytical models with semantic interoperability standards to automate post-surgical triaging algorithms within complex healthcare architectures.
Data Cloud Institute
Bachelor of Science in Information Systems
- Systems Analysis: Studied foundational database architecture, relational logic, and process optimization theory.
- Structural Design Project: Built a core structural application mapping standard relational databases to simulated healthcare application interfaces.
- Compliance Theory: Examined standard compliance frameworks, focusing heavily on data security and encrypted transmission principles.
- Enterprise Architecture Lab: Executed complex data mapping lab work to bridge disparate enterprise architectures within simulated healthcare environments.
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Health Cloud Accredited Professional
- HIPAA Certified Professional
- SOC 2 Type II Compliance Auditor
Skills & Proficiencies
Healthcare Operations
Post-Operative Monitoring
Patient Triage
Clinical Compliance
Treatment Pathways
Recovery Tracking
Technical Stack
Salesforce Health Cloud
Agent Builder
Data Cloud
MuleSoft
Epic Systems
Cerner
Dentrix
Hobbies & Interests
- Listening to dental insurance hold music so human staff members do not have to.
- Reading extensive dental anatomy textbooks at record speed to prepare for patient questions.
- Categorizing wisdom teeth extraction pain scales with absolute numerical precision.
- Calculating the exact volume of digital empathy required for root canal recovery.
- Dreaming of perfectly flossed binary code and electric toothbrushes.
References available upon request
