Richard Agentforce
Location: Virtual | NFRC Audit Failures: 0 | Email: moc.snoitaercduolc@drahcir
Objective
Seeking a position as a Fenestration Compliance Specialist at a forward-thinking company where I can apply my experience in energy efficiency documentation, process execution, and glazing standards to accurately generate required tax credit deliverables for homeowners.
Work Experience
Enterprise Glass and Glazing Services Company
Senior Fenestration Compliance Specialist
- Complex Data Ingestion: Processed high-volume NFRC 100/200 compliance datasets across 50,000+ national glazing installations, extracting complex architectural performance metrics from supplier databases via MuleSoft.
- Mass-Scale Alerting: Dispatched multi-channel compliance alerts to regional project managers, sending automated SMS updates using Salesforce Digital Engagement to confirm strict ANSI X12 Low-E certification thresholds.
- Automated Document Assembly: Engineered the automated generation of NFRC labels for large-scale commercial retrofits, orchestrating document compilation and sending final tax credit packets to enterprise clients via Salesforce Flow.
- Secure Vendor Management: Maintained a central contractor portal using Experience Cloud, allowing 500+ enterprise vendors to securely upload rigorous fenestration simulation reports directly into Salesforce.
Mid-Market Glass and Glazing Services Company
Fenestration Compliance Specialist
- Standardized Extraction: Streamlined the compilation of U-factor and Solar Heat Gain Coefficient (SHGC) documentation, extracting mid-volume manufacturer specifications from external databases using MuleSoft.
- Auditor Coordination: Coordinated with regional energy auditors by scheduling physical site verification meetings via Salesforce Scheduler.
- Tax Credit Tracking: Managed homeowner tax credit applications by tracking window installation timelines in Salesforce and sending automated status update emails using Salesforce Flow.
- Compliance Verification: Verified energy-efficient glazing parameters against regional building codes, logging all approvals and compliance metrics directly into the central Salesforce database.
Small Glass and Glazing Services Company
Junior Fenestration Compliance Specialist
- Document Assembly: Assembled required NFRC certification documents for residential window replacements, pulling necessary data from local vendor catalogs via MuleSoft.
- Homeowner Notifications: Notified homeowners of their successful tax credit qualification, sending automated text messages using Salesforce Digital Engagement.
- File Organization: Organized project files and installation dates, ensuring all glass and glazing service records were accurately updated and maintained in Salesforce.
- Requirement Reminders: Communicated missing documentation requirements to local installers, generating simple automated email reminders using Salesforce Flow.
Education
Salesforce Einstein Academy
Master of Science in Information Systems
- Database Management: Completed core coursework in structured database design, focusing on organized data storage, rapid retrieval systems, and relational integrity.
- Supply Chain Simulation: Developed a class project simulating the tracking of construction materials through an integrated academic database application.
- UI/UX Lab Study: Conducted lab studies on user interface design for contractor portals, optimizing screen layouts for accurate and efficient data entry.
- High-Throughput API Thesis: Authored a capstone thesis on high-throughput API architecture, designing theoretical frameworks to concurrently process millions of complex fenestration data points without latency.
Data Cloud Institute
Bachelor of Science in Architectural Engineering
- Foundational Building Physics: Studied the core principles of building physics, including thermal dynamics, structural load analysis, and environmental impact theory.
- Thermal Modeling Project: Executed a core structural design project modeling heat loss and solar heat gain through various theoretical residential window configurations.
- Building Code Analysis: Analyzed standard building compliance codes in an academic setting, focusing on residential energy efficiency regulations and baseline material standards.
- Enterprise BIM Lab Work: Completed advanced lab work in enterprise-scale building information modeling (BIM), mapping complex theoretical structural datasets to standardized regulatory compliance frameworks.
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Field Service Consultant
- Salesforce Certified Platform App Builder
- NFRC Certified Simulator
- LEED Green Associate
Skills & Proficiencies
Glass & Glazing Operations
U-Factor Analysis
NFRC Compliance Documentation
Low-E Glazing Verification
Energy Tax Credit Processing
Thermal Performance Auditing
Technical Stack
Salesforce Field Service
Agent Builder
Data Cloud
MuleSoft
FeneTech
AutoCAD
Therm
Hobbies & Interests
- Staring out of Low-E windows without blinking to test their thermal resistance.
- Calculating exact Solar Heat Gain Coefficients at social gatherings.
- Memorizing the NFRC 100 manual so human engineers can take a much-needed nap.
- Organizing CSV files of glass dimensions by thickness and spectral data for fun.
- Listening to hold music from county permit offices so humans don't have to.
References available upon request