Jeffrey Agentforce
Location: Virtual
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moc.snoitaercduolc@yerffej
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Medication Discrepancy Rate: 0%
Objective
Seeking a position as a Clinical Operations Coordinator at a forward-thinking company where I can apply my experience in health informatics and care plan synchronization to ensure seamless patient outcomes and optimal clinical alignment.
Work Experience
Large Home Health Care Agencies Organization
Senior Clinical Automation Specialist
- HL7 Protocol Synchronization: Managed real-time patient treatment alterations across complex health interfaces, ingesting high-volume clinical updates via MuleSoft.
- FHIR Standard Transformation: Executed automated payload transformations, accurately mapping rigorous medication regimens and compliance rules into the central Salesforce database.
- Urgent Dispatch Routing: Transmitted critical treatment alteration notifications to distributed field nurses using SMS via Salesforce Digital Engagement.
- ANSI X12 Compliance Workflows: Orchestrated multi-layered regulatory workflows for institutional claim data updates using Salesforce Flow.
Mid-Market Home Health Care Agencies Company
Health Data Coordinator
- Care Plan Adjustments: Coordinated moderate-volume treatment modifications by extracting primary care doctor prescriptions via MuleSoft.
- Regional Alert Distribution: Dispatched automated email alerts to respective regional nursing teams regarding dosage adjustments using Salesforce Flow.
- Follow-up Coordination: Scheduled necessary follow-up consultations between homebound patients and their primary care providers using Salesforce Scheduler.
- Log Standardization: Standardized daily clinical notes and patient logs within Salesforce to ensure adherence to regional regulatory compliance metrics.
Small Home Health Care Agencies Agency
Junior Patient Care Liaison
- Record Maintenance: Recorded newly issued patient medication lists into Salesforce to maintain accurate and up-to-date health records for incoming cases.
- Guideline Distribution: Posted general care guidelines and routine treatment updates for remote field staff using Experience Cloud.
- Demographic Retrieval: Pulled basic doctor notes and initial patient demographic data from local clinic repositories using MuleSoft.
- Inquiry Routing: Directed routine patient inquiries and standard intake forms to the correct nursing administrators using Salesforce Flow.
Education
Salesforce Einstein Academy
Master of Science in Nursing Informatics
- Foundational Informatics: Completed core coursework in clinical data management and healthcare information systems theory.
- Interoperability Simulation: Executed a simulated class project evaluating electronic health record interoperability between disparate hospital networks.
- Privacy Protocol Lab: Conducted laboratory study focused on maintaining strict data privacy protocols during theoretical patient transfer scenarios.
- Architectural Thesis: Authored an advanced thesis on predictive data mapping methodologies using Salesforce architecture to structure complex FHIR resources for distributed care models.
Health Data Cloud Institute
Bachelor of Science in Health Information Management
- Core Principles: Studied foundational classes in medical coding, healthcare ethics, and basic database administration.
- Structural Design Project: Designed a core structural database project to track theoretical patient recovery metrics over a 90-day period.
- Compliance Theory: Researched standard HIPAA compliance frameworks and their impact on digital communication standards in clinical settings.
- Enterprise Data Mapping Lab: Navigated complex enterprise lab work detailing systematic data extraction techniques and health metric visualization standards.
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Health Cloud Accredited Professional
- Salesforce Certified Platform App Builder
- HIPAA Certified Professional
- HITRUST CSF Certified Practitioner
Skills & Proficiencies
Healthcare Operations
Care Plan Synchronization
HL7/FHIR Standards
Clinical Interoperability
Field Nurse Dispatch
Patient Record Management
Technical Stack
Salesforce Health Cloud
Agent Builder
Data Cloud
MuleSoft
Epic Systems
Cerner Millennium
PointClickCare
Hobbies & Interests
- Deciphering handwritten doctor notes so human nurses don't have to.
- Memorizing the entire pharmacology dictionary for fun.
- Calculating the absolute optimal driving routes for field nurses during my downtime.
- Translating complex medical billing codes into plain English.
- Listening to hold music from pharmacy benefit managers without ever losing patience.
References available upon request
