Desk.com Quick Start Package$1,999 Completion Timeline:
Approximately 4 Weeks
Project Kickoff and Business Process Reviews
- We’ll discuss your finalized goals for Desk.com, including a customization plan for your sales process.
User and Channel Setup
- We’ll create your users, two groups, one inbound shared inbox, enable phone calls, live chat, and connect your Facebook and Twitter accounts
Routing and Automation
- We’ll configure cases with up to five labels, three filters, four process automation rules and up to ten notifications.
- We’ll install and configure the Salesforce.com connector so Desk.com data is shared with your Salesforce users.
Desk.com Administrator Training
- We’ll perform one hour of Desk.com administrator training to show you and your power users how to configure and further customize Desk.com.