SALESFORCE CONSULTING & IMPLEMENTATION

Efficiency and Results are Key

We understand the intricacies of the public sector. Using knowledge of both, we provide solutions that leverage Salesforce and its products to help government agencies improve responsiveness, effectiveness, and efficiency.

Salesforce Solutions for Government

Economic Development

Cloud Creations has set up numerous government agencies with economic development solutions in Salesforce. Public sector development is unique, so we build unique solutions to manage both internal improvement such as employer expansion, as well as new employers moving to your state. The foundation of this solution is based on the Salesforce Sales Cloud, using different opportunity types to manage those various initiatives. We also know that yours is a relationship business, so we setup Salesforce to track and manage those relationships both internal and external to your organization and agency.

Customer Service Centers

From potholes to graffiti, we know that managing inbound constituent complaints can be difficult. We’ve moved many agencies from an email-based system to Salesforce Service Cloud to better manage those issues. We setup a web form and a custom inbound email account that creates cases directly in Salesforce. This gives your department better visibility into new issues as well as their timely resolution. We set up reports to help you better track concentrated issues, as well as overall workload.

Vendor Management

We’ve built vendor portals and RFP management systems all within Salesforce. Utilizing Salesforce Communities, we can create a custom branded portal for your agency to use to allow for new vendor registration, RFP dissemination, and RFP responses. Salesforce can be customized to allow response tracking, documents, and even electronic signatures.

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Tools for Efficiency

We offer ready-made packages to suit a variety of public sector needs, or we can create a custom package specifically for your department or agency.

The quality of work from Cloud Creations has met, and in some cases exceeded expectations. Cloud Creations is good at understanding what we explicitly need in the way of new capabilities as well as recommending additional functionality and/or alternatives for our consideration based on their deeper knowledge of Salesforce.

My current favorite support service from Cloud Creations is having them look into products and add-ons, providing us with a quick assessment of what the tool could bring to our system and what it would take to implement. This is helping us find the right solution for a problem and helping us make decisions about how to best leverage that service. Thanks for all you do for us!

Catherine